Last Updated : 17/10/2024

Mashabhu Travel & Tours values the privacy and security of your personal information. This
Privacy Policy outlines how we collect, use, disclose, and protect your data when you engage
with our services or visit our website. By using our website or services, you agree to the terms
outlined in this policy.

1. Information We Collect

1.1 Personal Information
We may collect the following personal information from you when you book our services or
contact us:
● Full name
● Email address
● Phone number
● Postal address
● Payment information (e.g., credit card details)
● Identification documents for verification purposes (if applicable)

1.2 Non-Personal Information

We may also collect non-personal data through the use of cookies or analytics tools to improve
our website’s performance. This includes:
● IP address
● Browser type
● Device type
● Pages visited and duration
● Referral source (e.g., how you found our website)

2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

2.1 Booking and Service Delivery
● To confirm your bookings and provide transportation or tour services.
● To communicate with you regarding your reservation, changes, or special requests.

2.2 Customer Support
● To respond to your inquiries, complaints, or feedback.
● To provide assistance with cancellations, amendments, or refunds.

2.3 Payment Processing
● To process payments securely and verify your identity, if necessary.
● To issue invoices, receipts, or confirmations for bookings made.

2.4 Marketing and Promotions
● To send promotional materials, special offers, or newsletters (only if you have opted-in).
● You can opt out of marketing communications at any time by contacting us.

2.5 Website Improvements
● To improve our website’s performance and user experience by analyzing website traffic
and usage patterns.

3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your
data under the following circumstances:

3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us
in delivering our services (e.g., payment processors, IT support, or marketing platforms). These
providers are bound by confidentiality agreements and are only permitted to use your data for
the purposes of assisting Mashabhu Travel & Tours.

3.2 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid
legal requests from authorities (e.g., in the case of investigations, court orders, or legal
proceedings).

3.3 Business Transfers
In the event that Mashabhu Travel & Tours undergoes a business restructuring, merger, or
acquisition, your personal information may be transferred as part of the business assets. We will
notify you of any such change and your rights regarding your data.

4. Data Security
We are committed to ensuring the security of your personal information. We implement
appropriate physical, technical, and administrative safeguards to protect your data from
unauthorized access, disclosure, alteration, or destruction. Our payment processing system is
PCI-compliant to ensure secure handling of your payment information.

5. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes
outlined in this policy or to comply with legal, regulatory, or internal record-keeping
requirements. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

6.1 Access and Correction
You have the right to request access to the personal information we hold about you. If your data
is inaccurate or incomplete, you can request correction or updates at any time.

6.2 Data Portability

You can request that we transfer your personal information to a third party in a structured,
commonly used, and machine-readable format where technically feasible.

6.3 Erasure (Right to be Forgotten)

You can request that we delete your personal data under certain circumstances, such as when it
is no longer necessary for the purposes for which it was collected or if you withdraw your
consent to its use.

6.4 Objection to Processing

You have the right to object to the processing of your personal information for certain purposes,
such as direct marketing or profiling.

6.5 Opting Out of Marketing

If you no longer wish to receive marketing communications from us, you can opt out by following
the instructions provided in the communication or contacting us directly.

7. Cookies and Tracking Technologies

7.1 Cookies

We use cookies on our website to enhance your browsing experience. Cookies are small text
files that are stored on your device when you visit our website. These files help us remember
your preferences, improve website performance, and analyze user behavior.

7.2 Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling
cookies may affect your ability to use certain features on our website.

7.3 Analytics Tools

We use third-party analytics tools like Google Analytics to collect non-personal data about how
visitors use our website. This information helps us understand user behavior and improve our
website’s performance. You can opt out of Google Analytics by installing the Google Analytics
opt-out browser add-on.

8. Third-Party Websites

Our website may contain links to third-party websites, such as our social media pages or partner
websites. Please note that we are not responsible for the privacy practices of these external
websites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or
legal requirements. Any changes will be posted on our website, and where significant, we will
notify you via email or other communication channels. The date of the latest update will be
indicated at the top of the policy.

10. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal
data, please contact us at:

 Email: info@mashabhutours.co.za
Phone: 071 318 1203 / 087 265 2495 / 24hr line: 083 673 0446
 Website: www.mashabhutours.co.za